Terms and Conditions

Please note that this page is only an example of terms and conditions and should not be relied on as a complete statement of the law. To understand your rights and obligations fully, study the relevant law or consult a solicitor.

Prices and Payment

All prices are in £ sterling and include UK VAT at the appropriate rate.  We accept payment by Bank Transfer, credit cards and debit cards over the phone or via Paypal or via Google Checkout. Payment is taken  when you give us your order. If you wish to send a cheque the goods would not be dispatched until the cheque is cleared funds

Delivery

We only deliver within the mainland UK. We cannot guarantee delivery times but we aim to deliver within 14 working days.

Delivery Costs

The delivery and packaging  costs for the UK These are whatever the post or courier charges us with a small charge for packaging. we make no  profit on delivery and packaging

Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the “Add to Basket” button shown on each product page. When you place an order to purchase a product by clicking the button “Order Now”, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.

Cancellation

You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. IThis will apply to your order unless you order goods made to your own specification, perishable goods or goods that by their nature cannot be returned, video, DVD, audio or software products and the item has been unsealed, newspapers, periodicals or magazines. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail.

After-Sales Services and Guarantees

Please ring us if you think something is wrong

Customer Service

Any complaints regarding the goods or services supplied should be made to:

D & P Marchant
Pentre Bach Uchaf
Caernarfon
LL54 5BE
United Kingdom

Telephone: 01758 750469
Fax: 01758 750125
Email: info@dandpmarchant.com

You can e-mail, write, telephone or fax us with your complaint. Our normal office hours are 9am – 5.30pm Monday – Friday, 9am – 1.00pm Saturday.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.